Messaging apps are growing exponentially with a recent Gartner report suggesting that 72% of us are using them at least once every day.
Chatbots build upon these solid foundations, and enhance customer service by providing accurate, timely information and content quickly and efficiently.
Creating a chatbot can help your business:
- Provide swift answers to frequently asked questions.
- Deliver customer support out of hours.
- The opportunity to promote new products and services.
- Offer vouchers and exclusive deals via the chatbot.
- Personalise the experience with user data, eg Hello Dave.
- Capture user data for sales leads and mailing lists within the Facebook Messenger Platform.
- Enable smooth handovers between the chatbot and speaking to a member of your company.
- Detailed analytics and data on who, how, when and where your customers are engaging with you.
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Dotkumo have built our own Facebook Messenger to showcase this technology, and we hope you enjoy using it. We are continuously updating and improving it based on analytical data and intend to continue delivering new features regularly.